FAQ
Orders
How do I place an order?
Simply browse our store, select your items, choose your size, and proceed to checkout. Once payment is confirmed, you’ll receive an order confirmation email.
Can I change or cancel my order?
Orders are processed quickly. If you need to make changes or cancel, please contact us as soon as possible at replayjeansnationwide@gmail.com. Once an order has been dispatched, changes or cancellations are no longer possible.
Shipping & Delivery
Do you offer free delivery?
Yes. We offer FREE insured doorstep delivery on all orders, delivered within 2–4 business days.
Do you offer express delivery?
Yes. Express next-day doorstep delivery is available for R100.
When will my order be shipped?
Orders are processed within 1–2 business days after payment confirmation.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery, provided items are unworn, unwashed, and in original condition with tags attached.
Are sale items refundable?
Sale or clearance items are not eligible for return or refund, unless defective.
How do I request a return?
Email replayjeansnationwide@gmail.com with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund?
Approved refunds are processed within 7–10 business days after inspection and returned to your original payment method.
Products & Sizing
How do I know which size to choose?
Please refer to the size guide on each product page. If you’re unsure, feel free to contact us for assistance.
Will the product look exactly like the photos?
We do our best to display accurate images, but slight colour variations may occur due to screen settings and lighting.
Payments & Security
What payment methods do you accept?
We accept secure online payments through trusted third-party payment gateways.
Is my payment information safe?
Yes. All transactions are encrypted and processed securely. We do not store your payment details.
General
Do you ship nationwide?
Yes, we deliver nationwide across South Africa.
How do I contact customer support?
You can reach us at replayjeansnationwide@gmail.com. We aim to respond within 24–48 business hours.